Customer Journey Map Generator

Visually map out your customer's experience. Input data manually or upload a CSV, then export your map as a PNG or CSV file.

How to Use:

  1. **Option A (Manual):** Click "+ Add Stage", rename stages, and fill the input grid below.
  2. **Option B (CSV Import):** Prepare a CSV file where:
    • The first header is exactly Stage.
    • Subsequent headers exactly match the lane names: Actions, Thoughts, Feelings, Pain Points, Opportunities.
    • Each row represents a stage, with the stage name in the first column and lane content in the following columns.
    Upload the CSV using the button or drag & drop.
  3. The "Input Grid" and "Visual Journey Map" will populate/update.
  4. Edit content directly in the Input Grid as needed. Add/delete stages using the buttons.
  5. Download your map as a PNG image or a CSV file (matching the import format) using the buttons below the visual map.

Accepts .csv files only. Format details above.

Input Grid

Visual Journey Map